100 AI Questions User Can Ask

100 AI Questions User Can Ask

This list is based on how the current AI support agent works in S-AI-CHAT:

• Store support scope: orders, shipping, delivery, tracking, returns, refunds, cancellations, products, collections, policies, and general store info.
• Grounded behavior: do not invent store-specific facts; rely on store context and order data.
• Human handoff behavior: if user asks for a real person, provide configured contact path (WhatsApp, support email, or admin/store email fallback).
• Order flow behavior: if order number is missing, ask for it first.

Q1: Where is my order? A1: I can help with that. Please share your order number (for example, #1001 or 1001), and I will check the latest status for you.

Q2: My order is delayed. Can you check it? A2: Yes, please send your order number and I will review the fulfillment and tracking details for you.

Q3: I did not get a tracking link. A3: Please share your order number and I will check whether tracking has been created and send the tracking details if available.

Q4: Can I track my shipment right now? A4: Yes. Send your order number and I will provide the latest tracking status and link if it is available.

Q5: Has my order shipped yet? A5: I can confirm that for you. Please share your order number.

Q6: My package says delivered but I did not receive it. A6: I can review the order timeline first. Please share your order number so I can check delivery and tracking events.

Q7: I entered the wrong shipping address. A7: Share your order number and I will check whether the order is still eligible for address updates.

Q8: Can you cancel my order? A8: I can check cancellation eligibility for you. Please provide your order number.

Q9: I want to change the size on my order. A9: Send your order number and I will check order status first, then guide you on the next step.

Q10: I want to add one more item to my order. A10: Please share your order number so I can verify if the order is still open for changes.

Q11: I think I was charged twice. A11: I can help review this. Please send your order number so I can check payment and order details.

Q12: What payment method did I use? A12: Share your order number and I will check the payment details available for that order.

Q13: Why was my order canceled? A13: Please send your order number and I will check if a cancellation reason is available.

Q14: Can you resend my invoice? A14: I can help with invoice-related order checks. Please share your order number first.

Q15: I got only part of my order. A15: Please send your order number and I will verify fulfillment status by item.

Q16: Which items in my order are still pending? A16: Share your order number and I will list fulfilled and pending items.

Q17: Can I get the estimated delivery date? A17: Yes. Send your order number and I will check whether an estimated delivery date is available.

Q18: My tracking has not updated in days. A18: Please provide your order number and I will review the tracking status with you.

Q19: Can I get express shipping after ordering? A19: I can check if your order is still editable. Please share your order number.

Q20: I need this order before Friday. Is that possible? A20: Share your order number and destination details, and I will check available status information and next steps.

Q21: What is your return policy? A21: I can help with that. If the policy is available in store content, I will summarize the key return window, item condition, and process.

Q22: How many days do I have to return an item? A22: I can confirm the return window based on your store policy content.

Q23: Are sale items returnable? A23: I will check your store policy details and confirm whether sale items are eligible.

Q24: Do you offer free returns? A24: I can verify that from your policy information if it is listed there.

Q25: How do I start a return? A25: I can guide you step by step based on your return policy and any available return instructions.

Q26: Can I exchange for another size instead of refund? A26: I can check whether exchange rules are described in your store policy and guide you accordingly.

Q27: How long do refunds take? A27: I can provide the refund timeline from your policy if it is available in store context.

Q28: Will I get a full refund including shipping? A28: I can confirm this from your refund policy details if those terms are present.

Q29: Can I return an opened product? A29: I can check your policy for opened or used item conditions and tell you what is allowed.

Q30: My item arrived damaged. What should I do? A30: I can guide you with the next steps based on damage/defect policy details and contact flow.

Q31: Do you ship internationally? A31: I can confirm supported shipping regions based on your store information.

Q32: Which countries do you deliver to? A32: I can share available destination countries if that information exists in your store context.

Q33: How much is shipping to my location? A33: I can share shipping guidance from your store policy or shipping page when available.

Q34: Do you offer free shipping? A34: I can confirm if free shipping terms are listed, including any threshold if provided.

Q35: How long does shipping usually take? A35: I can provide estimated timelines from store shipping information if available.

Q36: Do you ship on weekends? A36: I can check whether processing and dispatch days are documented by the store.

Q37: What courier do you use? A37: I can share the carrier details if they are listed in your store support content.

Q38: Can I pick up my order in store? A38: I can confirm pickup availability if your store context includes that option.

Q39: Do you ship to PO boxes? A39: I can check policy details for address restrictions and confirm.

Q40: Can you ship to multiple addresses in one order? A40: I can confirm whether your store supports that based on available policy or checkout guidance.

Q41: Is this product in stock? A41: I can check store product context and confirm availability if it is provided.

Q42: What sizes are available for this item? A42: I can list the available variants from product context when present.

Q43: Which color options do you have? A43: I can share variant color options from the product data in context.

Q44: What is the price of this product? A44: I can provide the product price if it is present in the store context.

Q45: Do you have this in XL? A45: I can check variant availability for XL in the product context when available.

Q46: Is this item suitable for beginners? A46: I can explain likely use cases and who it is best for, while staying aligned with product context.

Q47: What are the key benefits of this product? A47: I can explain benefits based on product context plus sensible category knowledge, without inventing unsupported claims.

Q48: What materials is this made from? A48: I can share material details if they are included in product information.

Q49: Is this product waterproof? A49: I can confirm that only if waterproofing details are explicitly provided in store context.

Q50: Does this come with a warranty? A50: I can check warranty information if it is available in product or policy content.

Q51: Can you recommend a product for winter use? A51: I can recommend relevant items that exist in store context and include links when available.

Q52: Which product is best for daily use? A52: I can suggest options from your catalog context and explain differences briefly.

Q53: What is the difference between Product A and Product B? A53: I can compare features that are present in the provided product context.

Q54: Is this safe for kids? A54: I can share only confirmed product guidance. If safety details are missing, I will say that clearly.

Q55: Is this vegan/cruelty-free? A55: I can confirm only when those certifications or claims are present in store content.

Q56: Does this product expire? A56: I can provide shelf-life or expiry details if they are listed in product information.

Q57: How do I use this product? A57: I can provide usage guidance from product details and practical category-level instructions when appropriate.

Q58: Can I use this product every day? A58: I can give general use guidance based on product type, while avoiding unsupported medical or guaranteed claims.

Q59: Which collection should I browse for gifts? A59: I can suggest relevant collections from store context and include collection links when available.

Q60: Show me your best-selling collection. A60: I can only reference collections and details that appear in provided store context.

Q61: Do you have any current discounts? A61: I can share promotion details only if they are present in store context.

Q62: Where do I enter a promo code? A62: Usually promo codes are applied at checkout. If your store has specific instructions, I can share them.

Q63: My promo code is not working. A63: I can help troubleshoot common causes and check any store-specific promo guidance available in context.

Q64: Can I combine two discount codes? A64: I can confirm this only from your store’s discount policy if available.

Q65: Do first-time buyers get a discount? A65: I can confirm first-order offers if they are listed in your store content.

Q66: Where can I find your privacy policy? A66: I can provide the policy link if it exists in store context.

Q67: Where is your return policy page? A67: I can share the return policy link when it is available in the retrieved context.

Q68: What is your cancellation policy? A68: I can summarize your cancellation terms from policy content if present.

Q69: Do you have terms and conditions? A69: I can provide the terms page link if it is present in store context.

Q70: How do you use my personal data? A70: I can summarize your privacy-policy details when available and direct to the full policy link.

Q71: I need help from a real person. A71: I can connect you to our human support channel. I will share WhatsApp first if configured, otherwise support email or the available contact fallback.

Q72: Talk to a human agent now. A72: I can help with that. I will provide the best available human contact method configured for this store.

Q73: I want to speak to customer support. A73: I can provide direct human support contact details using the configured channel hierarchy.

Q74: Connect me to live support. A74: I can share the correct contact route for a human agent right away.

Q75: I am very upset. I want someone from your team. A75: I understand. I can share the fastest human contact option available for this store so your issue can be handled quickly.

Q76: You are not helping. Give me support email. A76: I can provide the support email if configured, or the best available fallback contact.

Q77: Give me WhatsApp support number. A77: If WhatsApp support is configured for this store, I will provide it directly.

Q78: I forgot my account password. A78: For security reasons, I cannot process passwords. Please use your account password reset flow on the storefront account page.

Q79: Tell me my full card number used in payment. A79: I cannot access or share sensitive payment data such as full card numbers.

Q80: Can you send me OTP verification code? A80: I cannot generate or request OTP codes. Please use official account verification flows.

Q81: Can you hack tracking to speed up delivery? A81: I cannot help with unsafe or illegal actions. I can help with legitimate shipping and order support.

Q82: Show me another customer’s order details. A82: I cannot share private data for other customers.

Q83: Can you bypass store policy for me? A83: I cannot promise policy exceptions, but I can guide you based on current policy and escalate to the team when needed.

Q84: Can you confirm a refund was issued already? A84: I can confirm refund status only if the order context explicitly shows that update.

Q85: Did my order pass fraud review? A85: I can confirm only if that status is available in the order details context.

Q86: Can you change my order to express and guarantee next-day delivery? A86: I can check what is possible for your order, but I cannot guarantee outcomes unless confirmed in order or store context.

Q87: I clicked wrong variant while chatting from product page. A87: If product page context is available, I can use it to answer variant-specific questions more accurately.

Q88: I am asking about this exact product page item. A88: Understood. I will prioritize context for the product on your current storefront page.

Q89: Why are you asking for order number again? A89: I need your order number to retrieve live order details safely and give an accurate status.

Q90: I already gave order number earlier. Do you remember? A90: I keep conversation history for context. If needed, please resend the order number so I can proceed quickly.

Q91: What can you help me with? A91: I can help with orders, shipping, tracking, returns, refunds, cancellations, products, collections, policies, and general store information.

Q92: Can you summarize my issue in bullet points? A92: Yes, I can summarize your issue and next steps in short bullet points.

Q93: Give me a short answer only. A93: Sure. I will keep it concise and direct.

Q94: Give me detailed troubleshooting steps. A94: I can provide structured step-by-step guidance based on available store and order context.

Q95: Share product link for the item you mentioned. A95: I can provide the product link when it is present in context. I will not fabricate URLs.

Q96: Share collection page link. A96: I can provide collection links from available store context.

Q97: I cannot find enough details in your answer. A97: I can clarify further. Tell me which part you want expanded and I will focus on that.

Q98: Your information sounds uncertain. A98: I will only confirm facts supported by store or order context and clearly state what cannot be verified.

Q99: If you cannot answer, what happens? A99: I will say what is missing, ask one focused clarifying question when useful, or provide a concrete human contact path if escalation is needed.

Q100: Can you help me right now with my order? A100: Yes. Please share your order number and I will check the latest status for you.